Privacy Policy
Last updated: 13 May 2026
Welcome to Megax Mortgage (“Megax Mortgage”, “we”, “our”, or “us”).
We are committed to protecting your personal data in accordance with the laws of Malaysia, including the Personal Data Protection Act 2010 (“PDPA”).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, submit enquiries, or use our mortgage advisory services.
1. Information We Collect
We may collect and process the following personal data:
Personal Information
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Full name
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Phone number
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Email address
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NRIC/passport number (if required for loan processing)
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Employment and income details
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Property-related information
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Banking and financial information
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Mailing address
Technical Information
When you browse our website, we may automatically collect:
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IP address
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Browser type
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Device information
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Pages visited
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Website usage data through cookies or analytics tools
2. How We Use Your Information
We may use your personal data for the following purposes:
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To respond to enquiries and consultation requests
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To assess your loan eligibility and affordability
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To compare mortgage packages from financial institutions
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To assist with mortgage applications and refinancing
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To coordinate legal documentation and related services
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To communicate with you regarding your enquiry or application
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To improve our website, services, and customer experience
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To comply with legal and regulatory requirements
3. Disclosure of Personal Data
Your personal data may be disclosed to relevant third parties where necessary, including:
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Banks and financial institutions
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Lawyers and legal firms
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Valuers and property-related service providers
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Insurance providers
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Regulatory authorities or government agencies
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Technology or service providers supporting our operations
We will only disclose information necessary for the relevant purpose.
4. Cookies & Website Analytics
Our website may use cookies and third-party analytics tools to improve user experience and understand website traffic.
Cookies help us:
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Remember user preferences
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Improve website performance
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Analyse visitor behaviour
You may disable cookies through your browser settings, although some website features may not function properly.
5. Protection of Your Information
We take reasonable steps to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Retention of Personal Data
We will retain your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required under applicable laws and regulations.
7. Your Rights Under PDPA
Under the Malaysian Personal Data Protection Act 2010 (PDPA), you may have the right to:
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Request access to your personal data
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Request correction of inaccurate or incomplete data
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Withdraw consent for certain uses of your data
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Request limitation of processing where applicable
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To exercise your rights, please contact us using the details below.\
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Users are encouraged to review the privacy policies of third-party websites separately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time without prior notice. Any updates will be posted on this page with the revised effective date.
10. Contact Us
If you have any questions regarding this Privacy Policy or how your personal data is handled, please contact:
Megax Mortgage
Phone: +6010-3010063
Disclaimer
Megax Mortgage provides mortgage advisory and assistance services only. Loan approvals remain subject to the respective bank’s eligibility criteria, approval process, and terms and conditions.